Privacy Policy.

1. Introduction

Enter Room 11 ("we," "our," or "us") provides browser-based audio tools, including video-to-audio conversion and audio editing features.

This Privacy Policy describes how information may be handled when you visit enterroom11.com, use our tools, contact us, or interact with our account and subscription features.

By using our website, you acknowledge that you have read this policy. Where applicable law requires consent for particular data processing, we will seek that consent separately.

2. Information We Handle

Enter Room 11 processes information needed to provide its audio tools, manage user accounts and memberships, process subscriptions, maintain website security and improve the user experience.

Information you provide

• Account information, such as your email address and login credentials.
• Messages, feedback and other information you choose to provide when contacting us.
• Membership and subscription information, including subscription status, membership access details and relevant billing dates.

Technical and usage information

• Browser type, operating system, device characteristics and language settings.
• IP address, access timestamps and technical or security logs processed by our hosting and security services.
• Website usage information, such as pages viewed, referral sources and interactions, collected through Google Analytics 4 to understand traffic and improve our services.
• Diagnostic and performance information used to maintain website reliability and security.

Google Analytics 4 processes website usage information in accordance with Google's applicable terms and privacy documentation. See Google's Privacy Policy.

Payment and subscription information

Enter Room 11 may use Creem as its third-party payment provider for paid memberships. When you purchase or manage a membership through Creem, Creem may process payment details, billing information, transaction records and subscription-related information as necessary to complete and manage the transaction.

Enter Room 11 may receive information needed to manage your membership and provide customer support, including transaction references, payment status, membership status and relevant billing dates. Payment information is handled according to the respective responsibilities of Enter Room 11 and Creem and the terms applicable to the payment service.

3. Audio and Video Files

Enter Room 11 provides a browser-based Video to Audio Converter and WaveForge audio editor. Audio and video files selected for conversion, recording or editing are processed locally in your browser on your device. The files are not uploaded to Enter Room 11 servers for these conversion and editing operations.

Because processing takes place in your browser, your selected media files remain under your control on your device during normal use of these tools. You are responsible for saving any exported files to a location of your choice.

This local file processing statement does not apply to other information handled separately by website hosting, account, security, analytics or payment services. Those services may process technical, account, usage or transaction information as described in this Privacy Policy.

Do not upload, record, convert or edit files unless you have the rights and permissions needed to use them.

4. How Information Is Used

We use information for the following purposes:

• Providing, operating and maintaining the Enter Room 11 website, Video to Audio Converter and WaveForge audio editor.
• Creating and managing user accounts, verifying membership status and providing access to subscription features.
• Processing subscriptions and payments, maintaining transaction records and responding to billing or membership questions.
• Responding to inquiries, feedback and customer support requests.
• Using website analytics to understand traffic, measure site usage and improve website content and usability.
• Monitoring technical performance, diagnosing errors and maintaining service reliability.
• Detecting and preventing fraud, abuse, unauthorized access and other security threats.
• Complying with applicable laws, responding to lawful requests and enforcing our terms and policies.

We use information only for purposes that are relevant to providing our services, operating our business, protecting users and meeting our legal obligations.

5. Payments and Subscriptions

Paid memberships for Enter Room 11 are intended to be offered through Creem, our third-party payment provider. When the Creem integration is active, payments will be processed in accordance with the terms and privacy practices applicable to its services.

When you purchase or manage a membership through Creem, Creem may process payment details, billing information, transaction records and membership-related information as needed to process your payment and manage your membership.

Enter Room 11 may receive information needed to manage your membership and provide customer support, such as transaction references, payment status, membership status and relevant billing dates. We do not intend to collect or store full payment card details through our website. The actual handling of payment credentials depends on the payment integration and the services provided by Creem.

Creem may process information under its own privacy policy and applicable terms. Please review Creem's Privacy Policy and any privacy information presented during checkout before completing a transaction.

6. Cookies and Analytics

Enter Room 11 uses Google Analytics 4 to understand website traffic, page views and interactions and to improve website content and usability. Google Analytics may use cookies or similar technologies to collect information about your browser, device and use of the website.

Our website and its service providers may also use cookies or similar technologies to support essential website functions, account sessions, security and user preferences.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect some website functions. Where required by applicable law, we will use an appropriate consent mechanism for non-essential cookies and analytics technologies before they are activated.

Google processes information collected through Google Analytics in accordance with its applicable terms and privacy practices. For more information, please review Google's Privacy Policy and Google Analytics' data and privacy information.

7. Information Sharing

Enter Room 11 may share information with third-party service providers where reasonably necessary to operate the website, provide our services, manage memberships and protect users. These providers may include:

• Website hosting and infrastructure providers that store or transmit website data.
• Security, maintenance and diagnostic providers that help protect and maintain the website.
• Google Analytics, which processes website usage information to help us understand traffic and improve our services.
• Creem, our intended third-party payment provider, which may process payment and membership information in connection with purchases and membership management once the integration is active.

These providers process information according to their roles, applicable agreements and privacy practices. The information shared is limited to what is reasonably necessary for the relevant service or purpose.

We may also disclose information when required by law, in response to valid legal requests, to protect the rights, property or safety of users or others, or as part of a business transfer where permitted by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, managing accounts and memberships, maintaining business and transaction records, resolving disputes, protecting the website and complying with applicable legal obligations.

Retention periods vary depending on the type of information, the purpose for which it is processed, applicable legal requirements and the needs of our business. When information is no longer reasonably required, we take appropriate steps to delete it or otherwise dispose of it, subject to applicable legal obligations and legitimate recordkeeping needs.

Audio and video files selected for conversion or editing are processed locally in your browser as described in Section 3. Enter Room 11 does not retain those media files on its servers as part of the normal local processing performed by these tools. Other information, such as account details, technical logs, analytics data and payment records, may be retained by Enter Room 11 or the relevant service provider according to their respective practices and applicable requirements.

9. Security

We take reasonable technical and organizational measures appropriate to the nature of the information we handle to help protect it against unauthorized access, disclosure, alteration, loss or misuse. These measures may include access controls, website security protections, system maintenance and monitoring for suspicious activity.

No website, browser application, storage system or method of electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security, and you should keep your account credentials confidential and use a secure, up-to-date browser and device when accessing our services.

Files processed locally by the Video to Audio Converter and WaveForge editor remain subject to the security of your own device and browser. You are responsible for maintaining the security of your device and for keeping copies of exported files that you wish to retain.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of or a copy of certain personal information. You may also have the right to object to or restrict certain processing, or to withdraw consent where processing is based on consent.

To submit a privacy-related request, contact us at [email protected]. Please describe your request clearly. We may need to verify your identity before responding, and some requests may be limited by applicable law or legal recordkeeping obligations.

You can manage or delete cookies through your browser settings. Where an applicable consent mechanism is provided, you can use it to manage your choices for non-essential cookies and analytics technologies.

If you have an account or paid subscription, account access, cancellation and billing questions may need to be handled through the relevant account or payment service. Information retained for legal, security or transaction-record purposes may not be immediately deleted when an account is closed.

11. Children's Privacy

Our website is not intended to be directed at children who are not permitted to use the service under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

12. Changes to This Policy

We may update this Privacy Policy as the website, its features or applicable legal requirements change. The updated version will be published on this page with a revised effective date.

We encourage you to review this page periodically.

Effective date: October 22, 2026.

13. Contact

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us: